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FAQ
Answers to your questions
At ONDA MODA, we strive to provide you with exceptional service and answer all your inquiries promptly. Here are some frequently asked questions that our customers have.
How Do I Place an Order?
To place an order, simply browse our collections, select your desired items, choose sizes if necessary, and add them to your shopping cart. Proceed to checkout and follow the prompts to complete your purchase.
What Are the Shipping Options?
We offer various shipping options to accommodate your needs, including standard and expedited shipping. You will be able to choose your preferred method during checkout for your convenience.
What is the Return Policy?
If you are not satisfied with your purchase, you can return it within 30 days of receiving your order. Ensure items are unworn, unwashed, and in their original packaging to qualify for a refund.
How Do I Contact Customer Support?
You can reach our customer support team via email, phone, or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.