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Purchase & Shipping Policy

At Onda Moda, every piece is a work of art. That’s why our purchase & shipping policies are designed to ensure your experience is as exquisite as the products we offer.
This Purchase & Shipping Policy governs order placement, payment methods, shipping, delivery, and the limited circumstances under which returns or refunds may be accepted.

1. Availability and Prices

All products displayed on our website are subject to availability. Prices are listed in Mexican pesos (MXN) and include VAT. We reserve the right to correct any pricing or description errors, even after your order has been received. In the event of an error, we will contact you to confirm the correction or cancel your order at no charge.

2. Orders and Confirmation

By placing an order, you agree to the terms of this Policy and our Terms and Conditions of Sale. You will receive a confirmation email with your purchase details. This email does not constitute final acceptance of the order. Acceptance occurs only when we send the shipping confirmation email.

3. Payment Methods

We accept the following payment methods: credit and debit cards (Visa, Mastercard, American Express), PayPal, OXXO, Spei, and bank transfer. All payments are processed through secure, encrypted gateways. Onda Moda does not store or have access to full card details.

4. Shipping

We ship throughout Mexico. Delivery times vary depending on location and the method selected (standard or express). Express shipping is subject to availability and additional costs. Estimated delivery times are provided at checkout. Shipping costs are automatically calculated based on weight, volume, and destination. Orders over $15,000 MXN qualify for free shipping.

Items are delivered to the shipping address provided during checkout. Onda Moda is not responsible for delays caused by external factors such as weather, strikes, customs closures, or errors in the address provided by the customer.

5. Delivery and Receipt

Upon receiving your order, check the package condition before signing. If the packaging shows visible damage, note it with the delivery person and contact us immediately. Claims for damages not reported at the time of delivery will not be accepted.

6. Exchanges and Returns

At Onda Moda, every piece is unique and carefully inspected prior to shipment.
Returns or exchanges are accepted exclusively in the following cases:

  • Manufacturing defect, or

  • An error attributable to Onda Moda (e.g., incorrect item shipped)

In such cases, the request must be made within 14 business days of receipt and the item must:

  • Be unused, with original tags attached

  • Be returned in its original packaging, with all included accessories

  • Include the original proof of purchase

All returns are processed exclusively through our scheduled collection service. Returns sent independently or delivered to physical locations are not accepted.

❌ Returns or exchanges are NOT accepted for:

  • Change of mind

  • Incorrect size or color

  • Style preference

  • Subjective expectations

Once the returned item is received and verified by our quality team, the approved refund will be processed to the original payment method within 5 to 10 business days.
Initial shipping costs are non-refundable.

7. Defective Products

If you receive an item with a manufacturing defect, contact privacy@ondamoda.com immediately with photos and details. We will either replace it at no cost or issue a full refund, at your choice.

8. International Orders

Currently, Onda Moda operates only within Mexico. We do not ship internationally.

9. Reservation of Rights

Onda Moda reserves the right to reject, limit, or cancel any order for security reasons, fraud, technical errors, or non-compliance with this Policy. In case of cancellation, you will be notified and any charges will be fully refunded.

Your satisfaction is our highest priority.
If you have any questions regarding your order, shipping, or return, our customer service team is available to provide discreet and personalized assistance.

📧 privacy@ondamoda.com

📞 +52 987 654321
⏰ Service hours: Monday to Saturday, 10:00 a.m. – 6:00 p.m. (CST)

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At Onda Moda, every detail counts — even returning with elegance.

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